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Terms of sale

Terms and Conditions of Sale

Last updated: 5 October 2026

Version 1.6

Preamble

These Terms and Conditions of Sale (hereinafter the "T&Cs") govern the contractual relationship between Jérémy Wagner, doing business as Agence Odyssée (hereinafter "Agence Odyssée" or the "Provider"), and its professional clients (hereinafter the "Client") in connection with all services offered by Agence Odyssée: creation of websites (showcase sites, e-commerce), creation of bespoke web applications and SaaS platforms, maintenance, hosting and search engine optimisation (SEO / GEO) subscriptions, consulting and strategy services, and any related service.

Any order placed with Agence Odyssée implies the Client's full and unreserved acceptance of these T&Cs, which the Client acknowledges having read prior to signing the quote and/or the associated contract.

These T&Cs apply to the exclusion of all other terms, in particular any terms the Client may seek to enforce.

Article 1 - Identification of the Provider

The Provider is:

  • Trading name: Agence Odyssée
  • Legal form: Sole trader (EI) - Micro-enterprise (French regime)
  • Represented by: Mr Jérémy Wagner
  • Registered address: 57 rue Jean Lavigne, Cazaux, 33260 La Teste-de-Buch, France
  • SIREN: 888 845 963
  • SIRET: 888 845 963 00048
  • Intra-EU VAT number: not applicable (VAT exemption, art. 293 B of the French Tax Code)
  • Email: contact@odyssee-agency.com
  • Website: odyssee-agency.com

Hosting provider for odyssee-agency.com: Vercel Inc. - 340 S Lemon Ave #4133, Walnut, CA 91789, United States.

Article 2 - Definitions

In these T&Cs, the following terms have the meanings set out below:

  • "T&Cs": these Terms and Conditions of Sale.
  • "Client": any natural person acting in a professional capacity or any legal entity that has accepted a quote from Agence Odyssée.
  • "Contract": the whole formed by the signed quote, the T&Cs in force and, where applicable, the specific subscription contract.
  • "Effective date": for subscriptions, the date from which the subscription takes effect, as defined in the applicable subscription contract. Unless otherwise stated, the Effective date is set at 30 days after the Go-live of the Project.
  • "Quote": the priced commercial proposal issued by Agence Odyssée and accepted by the Client.
  • "Business hours": Monday to Friday, 9 a.m. to 6 p.m. (Paris time), excluding French public holidays.
  • "Hosting": the provision of a technical environment enabling the publication of the Project on the internet.
  • "Incident": full or partial unavailability of the Project, confirmed security vulnerability, or bug blocking normal use of the Project, detected by Agence Odyssée's monitoring system or reported by the Client.
  • "Deliverable": any item (site, code, content, document) handed over by Agence Odyssée to the Client in performance of the Contract.
  • "Go-live": the moment the Project is made accessible to the public on the Client's final Domain Name, at the end of the development, testing and validation phases.
  • "Minor change": any update to existing content or addition of content not exceeding the unit time defined in the applicable subscription contract, requiring no specific development, no change to the Project's structure and no advanced graphic work.
  • "Domain name": the internet address associated with the Project, of which the Client is the holder.
  • "Party / Parties": Agence Odyssée and/or the Client.
  • "Service": any service provided by Agence Odyssée, whether the initial creation of the Project or recurring subscription services.
  • "Project": the digital solution created by Agence Odyssée for the Client under the Contract - website (showcase, e-commerce), bespoke web application, SaaS platform, dashboard or any other interface delivered. Unless otherwise stated, the provisions of these T&Cs relating to the "Project" apply equally to these various services.

Article 3 - Scope

These T&Cs apply to all services provided by Agence Odyssée to professional clients, whether:

  • the creation of websites (showcase websites, e-commerce websites, custom-built websites);
  • the creation of bespoke web applications and SaaS platforms;
  • consulting and strategy services (audit, positioning, roadmap, support);
  • maintenance, hosting, support and search engine optimisation (SEO / GEO) subscriptions;
  • any additional service invoiced separately (redesign, custom development, integration, content, etc.).

The T&Cs apply in B2B only. Agence Odyssée does not contract with consumers within the meaning of the introductory article of the French Consumer Code. Certain specific services may be subject to Special Conditions supplementing these T&Cs; in the event of contradiction, the Special Conditions shall prevail over these T&Cs for the service concerned.

Article 4 - Conclusion of the contract

4.1 Quote

Every service is the subject of a written quote, valid for 2 weeks from its date of issue, unless otherwise stated. The quote details the scope of services, the price, indicative timelines and payment terms.

4.2 Acceptance

The contract is formed on the date the Client signs the quote bearing the wording "Bon pour accord" (agreed and accepted), together where applicable with the signing of the related subscription contract. Electronic signatures have the same legal value as handwritten signatures (eIDAS Regulation).

4.3 Deposit

Unless otherwise stated in the quote, a deposit of 50 % is due upon signature of the quote. Work begins only after this deposit has actually been received.

4.4 Hierarchy of documents

In the event of contradiction between contractual documents, the order of priority is as follows:

  • the specific subscription contract (if any);
  • the signed quote;
  • these T&Cs.

Article 5 - Obligations of the Parties

5.1 Obligations of the Provider

Agence Odyssée undertakes to:

  • perform the services with the care and diligence of a professional;
  • comply with the indicative timelines communicated to the Client, subject to the timely provision by the Client of the necessary items (content, validations, access);
  • inform the Client of any difficulty likely to affect the proper performance of the Contract;
  • ensure the confidentiality of the information communicated by the Client (Article 10);
  • implement appropriate technical and organisational measures to ensure the security of the Project and the data processed.

Agence Odyssée is bound by an obligation of means in performing the services.

5.2 Obligations of the Client

The Client undertakes to:

  • provide Agence Odyssée, in good time, with all items necessary for the proper performance of the services (content, access, validations, documents);
  • validate intermediate deliverables within the agreed timelines;
  • pay the sums due on the agreed due dates;
  • guarantee the legality of the content published on the Project and its compliance with third-party rights (copyright, image rights, trademarks, personal data, etc.);
  • keep the Domain Name active throughout the term of the Contract;
  • refrain, for the duration of the subscription, from directly modifying the Project code deployed by Agence Odyssée or from intervening on its hosting infrastructure without prior agreement; this obligation does not restrict the Client's ownership rights in the Project (Article 7), but Agence Odyssée cannot guarantee the maintenance of code modified outside its control;
  • use the Project in compliance with these T&Cs and applicable regulations.

Any delay or failure by the Client to provide the necessary items shall result in an equivalent postponement of the performance timelines, without prejudice to Agence Odyssée.

5.3 Subcontracting by Agence Odyssée

Agence Odyssée reserves the right to subcontract all or part of the services to third parties of its choice (developers, designers, copywriters, consultants), under its own responsibility. Agence Odyssée remains solely responsible to the Client for the proper performance of the subcontracted services and warrants that its subcontractors are bound by confidentiality obligations equivalent to those of these T&Cs.

The use of technical sub-processors acting as data processors within the meaning of the GDPR is governed by Article 14.3.

Article 6 - Delivery and acceptance

6.1 Delivery

Agence Odyssée delivers the Project to the Client on the agreed date, subject to the timely provision of the necessary items.

6.2 Acceptance

From the date of delivery, the Client has 15 days to report any non-conformity to Agence Odyssée in writing. Failing any reservations within this period, the Project is deemed accepted without reservation.

6.3 Conformity warranty

Agence Odyssée corrects, at no additional cost, any defects reported during the acceptance phase. This warranty does not cover changes or modifications requested by the Client beyond the initial scope of the quote, which are subject to an amendment or an additional quote.

6.4 Post-delivery warranty

Agence Odyssée warrants the correction of bugs identified on the Project for 30 days from Go-live. This warranty does not cover damage resulting from non-compliant use of the Project, modifications carried out by the Client or a third party, or events of force majeure.

Article 7 - Intellectual property

7.1 Content provided by the Client

Content provided by the Client (texts, images, logos, trademarks, videos, etc.) remains its exclusive property. The Client warrants Agence Odyssée against any third-party claim relating to such content.

7.2 Ownership of the Project and assignment of rights

The Project is 100% the Client's. From full payment of the creation price and delivery of the Project, Agence Odyssée assigns to the Client, definitively and exclusively, for the legal term of protection and worldwide, all intellectual property rights in the Project: the rights of reproduction, representation, adaptation, modification and distribution, covering in particular the source code, the technical architecture, the custom graphic elements and the bespoke developments carried out for the Client.

This assignment is included in the creation price stated in the quote. It gives rise to no royalty, no licence of use and no additional payment, and is not conditional on taking out any subscription. Until the creation price has been paid in full, Agence Odyssée remains the owner of the rights in the Project, the Client having during that period only a temporary right of use for acceptance testing and validation purposes.

Agence Odyssée delivers to the Client, on simple request and free of charge, the complete documented source code of the Project together with access to the corresponding code repository. The Client is free to host the Project, modify it, develop it further or have it taken over by the provider of its choice, without prior authorisation or financial consideration.

7.3 Blog articles and content written by Agence Odyssée

Blog articles and content written by Agence Odyssée under SEO services included in the subscription become the property of the Client from their publication on the Project. The Client is free to reuse, modify or remove them.

7.4 Maintenance subscriptions and exit rights

Maintenance, hosting and SEO subscriptions are support services, separate from ownership of the Project. Taking them out is not a condition of the Client's rights in the Project, and terminating them does not affect those rights in any way.

Upon termination or non-renewal of a subscription, the Client retains all of its rights in the Project and leaves with the complete documented source code, its content, its data and its Domain name. The Client may host the Project itself or entrust it to the provider of its choice.

Agence Odyssée delivers these items within 15 days of the Client's request and supports the migration for 30 days, at no additional cost. This delivery is subject only to the Client being up to date with its payments at the date of the request.

No exit fee, no code retrieval indemnity, no buyout price and no buyout option may be asserted against the Client: the Project is already its own.

7.5 Intellectual property of Agence Odyssée

Agence Odyssée retains all rights to its methods, know-how, tools, internal frameworks and reusable templates, as well as to any element not specifically created for the Client. The Client may not claim ownership of such elements as such, nor exploit them outside the Project.

For reusable elements incorporated into the Project only, Agence Odyssée grants the Client a free, perpetual, irrevocable, worldwide licence of use, transferable with the Project and including the right to modify them, so that the Client may freely operate and develop the Project without depending on Agence Odyssée. Third-party libraries and components integrated into the Project remain governed by their respective licences, in particular open source licences.

7.6 Cessation of activity by Agence Odyssée

As the Client already owns the rights in its Project (Article 7.2), the definitive cessation of Agence Odyssée's activity, for any reason whatsoever (voluntary cessation, lasting incapacity of the Provider, liquidation), has no effect on that ownership.

In that event, Agence Odyssée delivers to the Client the documented source code, the latest backup of the Project and the access required to take it over, and undertakes to organise, to the extent possible, the continuity or transition of services by appointing, where appropriate, a trusted provider to ensure handover.

Article 8 - Hosting and domain name

8.1 Domain name

The Domain Name associated with the Project is the exclusive property of the Client, who bears the cost of registration and renewal. The Client retains full control of the Domain Name and may modify its configuration at any time.

Agence Odyssée may, at the Client's request, assist in registration or renewal procedures, without becoming the holder.

8.2 Hosting

Hosting is provided by Agence Odyssée on third-party professional infrastructure. The main technical sub-processors are identified in Article 14.3. Any change to this list is notified to the Client under the conditions of the same article.

The Client acknowledges that the quality of Hosting may be affected by events beyond Agence Odyssée's control (third-party host outage, network outage, denial-of-service attacks, etc.).

8.3 Availability

Agence Odyssée undertakes to use its best efforts to guarantee Project availability of 99.5 % monthly average, excluding:

  • scheduled maintenance operations notified to the Client with reasonable notice;
  • outages attributable to third-party hosts;
  • events of force majeure (Article 12).

8.4 Backups

Agence Odyssée carries out automatic backups of the Project at the frequency defined in the applicable subscription contract. Backups are kept for 30 rolling days. Restoration on the Client's request is included, at no additional cost.

Article 9 - Financial terms

9.1 Prices

Prices are stated in euros, exclusive of tax. Agence Odyssée benefits from the VAT exemption provided for in article 293 B of the French Tax Code; accordingly, "VAT not applicable, art. 293 B of the French Tax Code".

9.2 Payment terms

Unless otherwise stated in the quote or the subscription contract:

  • Creation of a website, web application or SaaS platform: 50 % deposit on signature, 50 % on delivery. Payment by bank transfer within 15 days of receipt of invoice.
  • One-off consulting services and audits: 50 % deposit on signature, balance at the end of the service, unless otherwise stated in the quote.
  • Subscriptions (maintenance, hosting, SEO / GEO): monthly or annual automatic direct debit via Stripe, on the date agreed in the subscription contract. By signing the subscription contract, the Client authorises Agence Odyssée to initiate recurring direct debits via Stripe in accordance with the agreed terms and receives confirmation of each debit by email.
  • Additional services: in accordance with the terms of the applicable quote.

9.3 Late payment

Any late payment automatically gives rise, without prior notice, to:

  • the application of late payment penalties at the legal interest rate increased by 5 points;
  • a fixed indemnity for recovery costs of €40 (article L.441-10 of the French Commercial Code). Additional indemnity may be claimed on production of supporting documents if the recovery costs actually incurred exceed this amount.

In the event of late payment exceeding 15 days, Agence Odyssée reserves the right, after notification, to:

  • suspend the performance of ongoing services, without such suspension releasing the Client from its financial obligations;
  • terminate the Contract at the Client's fault under the conditions of Article 13.

9.4 Price revision

For subscriptions, Agence Odyssée reserves the right to revise the price as from each annual due date, by notifying the Client in writing with 2 months' notice. The Client then has a right of termination, to be exercised within the month following the notification, without further indemnity or notice. Failing termination within this period, the price revision is deemed accepted.

Article 10 - Confidentiality

Each Party undertakes to keep strictly confidential any technical, commercial, financial, strategic or personal information communicated by the other Party during the performance of the Contract.

This obligation of confidentiality applies throughout the term of the Contract and for 3 years following its termination, regardless of the cause.

Information that meets any of the following criteria is not considered confidential:

  • is in the public domain at the time of communication;
  • is already known to the receiving Party from other sources;
  • must be disclosed in compliance with a legal obligation or court decision.

Article 11 - Liability

11.1 Obligation of means

Agence Odyssée is bound by an obligation of means in performing the services covered by the Contract.

11.2 Liability cap

In any event, Agence Odyssée's total liability towards the Client, all causes combined and all damages cumulated, is limited to the total amount of sums actually paid by the Client over the twelve (12) months preceding the event giving rise to liability, or to the amount of the relevant service if lower.

11.3 Excluded damages

Indirect damages are expressly excluded from Agence Odyssée's liability, in particular:

  • loss of revenue;
  • loss of clients or prospects;
  • loss of commercial opportunities;
  • loss of data otherwise available to the Client;
  • damage to image or reputation;
  • any indirect financial consequence.

11.4 Causes of exemption

Agence Odyssée cannot be held liable for damages resulting from:

  • outages or failures attributable to third-party hosts or any other third-party technical provider;
  • cyberattacks (intrusion, denial of service, ransomware, etc.) despite reasonable security measures in place;
  • modifications to the Project carried out by the Client or a third party appointed by it without Agence Odyssée's agreement;
  • non-compliant use of the Project by the Client;
  • unlawful content or content infringing third-party rights published by the Client;
  • any event of force majeure (Article 12).

Article 12 - Force majeure

Neither Party shall be held liable for any non-performance or delay in performing its obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code.

Are notably considered events of force majeure: natural disasters, acts of terrorism, wars or armed conflicts, epidemics or pandemics resulting in activity restrictions, general strikes, major power or network outages, global cloud infrastructure failures, and any decision by a public authority preventing performance of the Contract.

The Party invoking force majeure shall inform the other Party as soon as possible. If the event lasts more than 60 days, either Party may terminate the Contract by operation of law, without indemnity.

Article 13 - Termination

13.1 Termination of creation services (one-shot)

Once the creation quote has been signed and the deposit paid, the Client may only terminate the service for serious fault by Agence Odyssée, after formal notice that has remained without effect for 30 days.

In the event of termination by the Client during performance for convenience, the deposit paid remains acquired by Agence Odyssée and the services actually performed are invoiced pro rata.

13.2 Termination of subscriptions

The conditions for terminating subscriptions (notice, early termination, termination for fault) are defined in the specific subscription contract signed between the Parties, in compliance with the commitment periods set out in article 20.4.6.

13.3 Effects of termination

Upon termination of the Contract, regardless of the cause:

  • the Client ceases to benefit from the hosting and services provided by Agence Odyssée;
  • Agence Odyssée keeps a backup of the Project for 90 days, then permanently deletes it from its infrastructure;
  • the Client remains the owner of the Project and retrieves, on simple request and free of charge, the complete documented source code, its content and its data, under the conditions of Article 7.4;
  • sums due on the date of termination remain payable.

Article 14 - Personal data (GDPR)

14.1 Data collected via the Project

The Client is the sole data controller within the meaning of the GDPR for personal data collected via the Project (contact forms, sign-ups, comments, etc.). It defines the purposes and means of processing and is responsible for GDPR compliance (information of data subjects, legal basis, retention periods, etc.).

This data is transmitted directly to the Client (by email or via its CRM) and does not transit durably through Agence Odyssée's systems.

14.2 Data processed by Agence Odyssée

Agence Odyssée acts as processor within the meaning of article 28 of the GDPR, only for technical operations necessary for Hosting the Project (server logs, technical backups, administrator access).

Agence Odyssée undertakes to:

  • process this data only on the documented instructions of the Client;
  • ensure the confidentiality of the data and the security of its processing;
  • assist the Client in complying with its GDPR obligations (responding to data subjects' requests, data breach notifications);
  • delete or return the data at the end of the Contract, at the Client's choice.

14.3 Sub-processors

The Client authorises Agence Odyssée to use the following sub-processors to perform the services:

  • Vercel Inc. (hosting, United States - DPA signed, standard contractual clauses);
  • Hostinger International Ltd (hosting, European Union);
  • Stripe Payments Europe Ltd (payment collection, European Union);
  • any other technical provider notified to the Client under the conditions below.

Any change to this list is notified to the Client with 30 days' notice, allowing it to object on legitimate grounds. Failing objection within this period, the change is deemed accepted.

14.4 Client data (commercial relationship)

For the management of the commercial relationship (quotes, billing, support), Agence Odyssée processes the following Client data: surname, first name, position, company name, professional contact details, payment data.

This data is kept for the duration of the Contract and 3 years after the last contact, for commercial prospecting purposes, or for the legal period applicable to accounting and tax obligations (10 years).

The Client has rights of access, rectification, erasure, restriction, objection and portability of its data, exercisable at: contact@odyssee-agency.com. The Client may also lodge a complaint with the CNIL (French data protection authority).

Article 15 - Assignment of the Contract

The Contract is concluded in consideration of the Client's identity (intuitu personae). The Client may not transfer the benefit of the Contract to a third party without Agence Odyssée's prior written agreement.

Agence Odyssée may transfer the Contract to any entity coming into its rights or continuing its activity, with simple information to the Client.

Article 16 - Commercial references

Unless the Client objects in writing, Agence Odyssée reserves the right to mention the Client (name, logo, screenshot of the Project) in its commercial portfolio, on its website and on any communication medium, as a commercial reference.

The Client may withdraw this authorisation at any time by written notice to contact@odyssee-agency.com.

Article 17 - Changes to the T&Cs

17.1 One-off services

For one-off services (website creation, consulting, audit), the applicable T&Cs are those in force on the date of signing the quote. Any subsequent change to the T&Cs does not apply retroactively to services in progress.

17.2 Ongoing subscriptions

For Clients with an ongoing subscription, Agence Odyssée reserves the right to modify the T&Cs at any time. Any substantial change is notified to the Client in writing with 2 months' notice. The Client then has a right of termination, to be exercised within the month following the notification, without further indemnity or notice. Failing termination within this period, the change is deemed accepted and applies to future services.

Article 18 - Miscellaneous provisions

18.1 Entire Contract

The Contract (quote, subscription contract where applicable, and these T&Cs) constitutes the entire agreement between the Parties and supersedes any prior agreement on the same subject.

18.2 Partial invalidity

If any provision of these T&Cs is declared null or unenforceable, the other provisions shall retain their full force and effect.

18.3 No waiver

The fact that one Party does not enforce a breach by the other Party of any of its obligations shall not be construed as a waiver to enforce it later.

18.4 Notices

Any notice under the Contract is validly given by registered letter with acknowledgement of receipt or by email with acknowledgement of receipt to the following addresses:

  • For Agence Odyssée: contact@odyssee-agency.com
  • For the Client: at the email address indicated in the quote

Article 19 - Applicable law and jurisdiction

These T&Cs are governed by French law.

In the event of a dispute relating to the interpretation, performance or termination of the Contract, the Parties shall endeavour to find an amicable solution within 30 days of notification of the dispute.

Failing amicable agreement, any dispute shall fall within the exclusive jurisdiction of the Commercial Court of Bordeaux (Tribunal de commerce de Bordeaux), notwithstanding multiple defendants or warranty claims, and including for emergency or interim measures by way of summary proceedings or petition.

Article 20 - Schedule 1: Description of maintenance plans

The maintenance plans offered by Agence Odyssée are structured in three progressive and cumulative tiers. The precise content of each plan, including its cadences and volumes, is defined in the quote signed by the Client.

20.1 - Starter plan - Online availability

The Starter plan is intended to ensure the technical availability of the Project. It includes hosting on professional infrastructure, the provision of an SSL certificate, uptime monitoring, periodic backups and the application of critical security updates.

20.2 - Essential plan - Operational maintenance

The Essential plan includes all the services of the Starter plan, supplemented by enhanced monitoring, more frequent backups, maintenance of the technical health of search engine optimisation (Core Web Vitals, structured data, indexing), periodic review of the Project's state and a quota of Minor edits (within the meaning of article 2.k) defined in the quote. Unused Minor edits within a given month cannot be carried over to the following month, except by express agreement of Agence Odyssée.

20.3 - Performance plan - Growth & visibility

The Performance plan includes all the services of the Essential plan, supplemented by: the recurring production of editorial content optimised for search and published on the Project; periodic visibility audits covering traditional search engines and generative engines (ChatGPT, Perplexity, Gemini or equivalents); technical optimisations aimed at improving the Project's visibility on those engines; conversion optimisation testing; periodic performance reports; strategic review meetings; priority support; Minor edits without a per-unit contractual cap, within a reasonable use limit capped at 4 hours cumulative per month and not exceeding 1 hour of unit work per edit, and requiring neither structural modification of the Project nor advanced graphic intervention. Any request exceeding this scope is subject to a separate quote. Agence Odyssée reserves the right to organise the scheduling of requests in case of excessive or unreasonable volume. The cadence and format of each of these services are defined in the quote.

20.4 - Common provisions

20.4.1 - Best-efforts obligation

The subscription services are performed in accordance with industry standards and Agence Odyssée's best efforts. They constitute a best-efforts obligation. Except for the availability commitments set out in article 8.3, Agence Odyssée does not guarantee any specific result, including with respect to search engine rankings, visibility on generative engines, traffic volume, lead generation, conversion rates or revenue generated by the Project.

20.4.2 - Tools and subcontractors

Agence Odyssée relies on third-party tools, platforms and technical subcontractors to perform the subscription services. Agence Odyssée reserves the right to change these tools and subcontractors at any time, provided that the level of service rendered to the Client is not substantially affected.

20.4.3 - Out of scope

The following are excluded from the scope of all plans and are subject to a separate quote:

  • any graphic or ergonomic redesign of the Project;
  • any development of new functionality;
  • any migration to another platform or hosting provider;
  • any custom integration (third-party API, payment, ERP, CRM or equivalents);
  • any editorial or graphic service exceeding the scope of the subscribed plan;
  • any intervention required by an act of the Client or a third party (modification of the code, intervention on the hosting infrastructure, etc.).

20.4.4 - Plan change

The Client may at any time request a change of plan. An upgrade takes effect the month following the request. A downgrade only takes effect at the end of the current commitment period, where applicable (article 20.4.6).

20.4.5 - Pricing

The prices of each plan are published on the pricing page of the odyssee-agency.com website and confirmed in the applicable quote. The price list may change under the conditions of article 9.4.

20.4.6 - Commitment period

The Starter plan paid monthly is subscribed without any minimum term: the Client may terminate it at any time, with termination taking effect at the end of the current month, already paid, at no cost or penalty. The Starter plan paid annually, as well as the Essential and Performance plans, are subscribed for a 12-month commitment period, renewable under the conditions set out in the subscription contract.

For any question regarding these T&Cs: contact@odyssee-agency.com.